The Beat Goes On
Okay, so here I am, still in computer hell. My new Dell wouldn't boot up last night when I got home, so I called Dell support. Got some guy with an accent, probably in Uzbekestan or someplace, who said if I wanted help with the computer I bought less than 10 days ago I'd have to buy a one-year warranty for the low low price of only $179. I smell a big rat, and am going to report it to the folks at Dell. This morning, after a restless, angry night, I figured all I could do was re-install everything as it came from the factory, plus all the programs I use regularly, like Photoshop. Big pain. So here's The Fool up and running again, and considering taking a week off from The Journey just to calm down. We shall see.
posted by John M Crowther @ 12:25 PM
5 Comments:
Breath John. Breath. Frustrating isn't it? If it's any comfort... this can happen across every brand and model. I had the same problem with Dell a few years back and swore I wouldn't go that way again. They are great computers but if something goes wrong there is no-one on the ground (well within a 12,000 klm radius) who can help. Sometimes they have a local agent who can at least speak English... have you checked that out? Hang in there.
Um... that should be "breathe" not breath... ;-/
Sounds fishy to me, John C. I thought that they are supposed to give a one year warranty included in the purchase price. The trick is to find someone who speaks English and who will not rattle on at 25 miles per hour in a heavy accent before you can state the problem. I registered a complaint with Dell about a year ago which they did correct. Took two months to resolve. Good luck!
Thanks, Jean, and Lee. (Jean, I'm trying to both breathe and breath. [grin])
I've spent the day struggling with this computer thing. The real culprit in Windows Vista, which has gotten so clunky as to be almost impossible to figure out what's going on.
Thank god for that John... I pictured you blue by now! LOL
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